A recently discovered error on our menus indicated that the beef burgers served in Falmer Bar and East Slope Bar/Hatch since early September were halal when that was not the case. We are deeply sorry for any upset this may cause our members.
This was a genuine mistake and not done maliciously. As soon as the error was noticed staff were asked to ensure customers ordering this product knew it was not halal. The menus have been corrected and customers will be informed the beef burgers are not halal when they order them.
Checking the menus are accurate is the responsibility of our catering provider, but we share the responsibility for what happens in our bars. This error was not noticed when the menus were designed or checked by our bar or kitchen staff.
We fully acknowledge the seriousness of this mistake which is all the more upsetting for us as an organisation given our commitment to cater for all students and dietary requirements whether based on lifestyle choice, medical necessity, strongly held personal beliefs or on religious grounds.
We can confirm that this relates only to the beef burgers sold at East Slope Bar and Falmer Bar. All chicken dishes in all our menus currently labelled as halal have been double checked and are certified as halal. This does not affect products sold in the Union Shop. We have checked the rest of our menu thoroughly and there are no other errors.
To ensure this does not happen in future we have created a checklist, which includes verifying the dietary option labels, for our caterers and us to use when checking the menu information.
We are investigating certification options to demonstrate our halal options to customers.
We have sought advice from the Islamic Society about how we can work with them to regain the confidence of Muslim students who feel let down by the service provision.
If you have any further questions or concerns please email email@example.com
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