The Competition and Markets Authority has released advice to universities, outlining their responsibilities to students under consumer protection law.
This advice comes as a result of report published by the Office of Fair Trading in 2014 that highlighted issues in the way universities provide information on tuition fees, course content and complaints procedures to students.
The advice states that:
Universities have until October 2015 to make any changes necessary to comply with this recent interpretation of consumer law.
In the coming months the Students’ Union will be issuing resources that outline students’ rights in further detail, and who to talk to if you think your rights have been breached.
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