Log in

Government releases new advice on students' consumer rights

The Competition and Markets Authority has released advice to universities, outlining their responsibilities to students under consumer protection law. 

This advice comes as a result of report published by the Office of Fair Trading in 2014 that highlighted issues in the way universities provide information on tuition fees, course content and complaints procedures to students. 

The advice states that: 

  • Universities must provide prospective students with: information on course content, length and location, the total cost of courses, the university’s terms and conditions and policies relating to student conduct, and students’ right to cancel 
  • Universities’ terms and conditions must strike a fair balance between the rights and obligations of the university and the student, and not give the university wide discretion to change a course’s cost or content 
  • Universities’ complaints processes must be fair, transparent and easily accessible to students 

Universities have until October 2015 to make any changes necessary to comply with this recent interpretation of consumer law. 

In the coming months the Students’ Union will be issuing resources that outline students’ rights in further detail, and who to talk to if you think your rights have been breached.

 

Contact us

Got a comment/criticism about anything discussed in this article? Let us know on our social media channels!

facebook.com/thestudentsunion

twitter.com/ussu

instagram.com/sussexsu

Related news

 
Results are in | Sussex Student Elections 2020

Fri 27 Mar 2020

Last's year's announcement in the Common Room at Falmer House

We can now reveal your new Officers and Trustees for 2020/2021...As voted for by Sussex students.

 
Sussex Student Elections | Digital Candidate Hustings

Sun 22 Mar 2020

vote for your next officers graphic

Find out your candidates' views on the big questions here.

 
Sussex students | A letter from your SU President, Filip

Fri 20 Mar 2020

Your full-time Offcer team outside the Meeting House

A message of support during these uncertain times and updates about the Students' Union.

 
Students’ Union Elections 2020 | Candidates announced

Tue 17 Mar 2020

Plans and events are being cancelled, but democracy must go on.

 
Statement | Coronavirus and campus, events & sports fixtures

Mon 16 Mar 2020

Update on the situation on campus and at the Students' Union.

 
 

This list is automatically generated

View all news »