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The Loop: responding to your feedback

The Loop

Here are some actions taken in response to your concerns:

The Library

  • “The core textbook for marketing management is not available in our library” – the Library is working closely with the Business School to ensure that all modules have an online reading list. They have also supplied individually licensed e-textbooks for modules with over 200 students where a core textbook was required for the whole module.

  • “Lack of textbooks for modules where reading is not available for online” – the Library is working with the Schools where this is a particular issue including Life Sciences and Psychology.

  • “Many books can’t be found in library” – the Library continues to work closely with the Schools to ensure that all relevant modules have an online reading list. Changes will be made to the web pages so that it is easier for students to see that they can request books and other materials that are not currently in the collection.

  • “There are not enough study spaces” – the Library has been working with Sussex Estates to try to make best use of the spaces that are available for study and have created 60 extra spaces within the Library. The Library, Students’ Union and other colleagues across campus are working together to let students know that there are places outside the Library that they may enjoy working in. A ‘pop-up’ Library may also be provided at the busiest times.

  • “We need more computers” – There are now an extra 24 loanable laptops available

Counselling service

  • “Counselling services, though they are strained and I have found myself waiting for an assessment for weeks on end, phoning the services or emailing them, they make much more of an effort to accommodate you and the counsellors are wonderful.” - More bank staff have been employed to meet the waiting list and the Head of Counselling advises students to put as much availability as they can on the availability form as they can then be seen quicker and some spaces that are being left vacant can be filled.

Sussex Estates and Facilities:

“Buses don’t run up to Northfield!” - Select services have resumed serving Northfield throughout the day – the 50 and single-carriage 25 buses now go up to Northfield during the day, with all 25 buses serving Northfield after 6pm.

“Any maintenance issues that could cause damage to the flat need to be a priority and solved as soon as possible” and “Someone could educate those around us on what warrants a report to reception.”- Priority listing, contacts, and response times for residential maintenance have been reviewed and clarified, and are now available on the SEF webpages. Highest priority issues are to be resolved within 24 hours.

Specific student feedback

Some specific student feedback have been taken forward with the university by the elected officers which include content warnings on reading lists, timetable problems, accessibility issues and automatic doors not working, and the use of plastic in meal deals in the Union shop rather than recyclable cans.

The Union takes student feedback very seriously. To tell us what you think, go to www.sussexstudent.com/theloop


 

 

Contact us

Got a comment/criticism about anything discussed in this article? Let us know on our social media channels!

facebook.com/thestudentsunion

twitter.com/ussu

instagram.com/sussexsu

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