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Students Recommend Support & Advocacy team!

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Did you know that the Union runs a support service which is confidential and independent of the University? Last year 95% of students surveyed said they would recommend Support & Advocacy to a friend and 80% were less worried after talking to us!

 

One student said :

I think the service is very good as you get straightforward answers and a clear route of action

 

Another student said:

 

Your assistance has been invaluable to me during this long and complicated process. I couldn't have done it without your expert services. Thank you very much. 


 

Support & Advocacy primarily advises students on academic appeals, complaint issues (either about your course or any University service), disciplinary allegations and academic misconduct. Last year we also started offering private sector housing advice.

 

 Any student can come and talk to us about an issue, and if we can’t help we will know who can, and will refer you to an alternative source of support.


 

Here are a couple of examples of cases we have dealt with last year:

 

A Masters student was forced to change her course attendance from full-time to part-time as she had health problems and was also a carer for an elderly relative. The University told her she would lose eligibility for a Graduate Scholarship as the University’s policy was that only full-time students could receive this. We obtained specialist advice which suggested that this policy was discriminatory under the Equality Act. We spoke to the University’s Scholarships Office on the student’s behalf and helped her prepare a written statement putting forward her case to a senior University manager. The decision not to award the Scholarship was overturned, which meant that the student was over £3,000 better off, and the University’s policy was changed to benefit future students in the same position. 

 

A student was accused of ‘personation’ (getting someone else to prepare and write his work) for an important assignment and was asked to attend an Academic Misconduct Panel. He was thousands of miles away in China, unable to attend the Panel meeting, and was very worried.

We helped him get together evidence showing how he had prepared and written the work himself and we attended the meeting on his behalf to explain this to the Panel members. The Panel decided in his favour and dismissed the misconduct allegation, thereby allowing him to benefit from a 75% provisional mark for the assignment and avoid would otherwise have been a ‘zero-mark’ penalty.

 

You can get in touch with us to find out more about what we do and the help we can offer!

Phone 01273 877038, email advice@sussexstudent.com or visit us at Room 134 Falmer House.

 

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